Privacy Policy

This Privacy Policy explains how Routego Leadership Studio Inc. ("Routego", "we", "us") collects, uses, discloses, and protects personal information in connection with routego.club. We follow Canadian privacy principles under PIPEDA and applicable provincial laws (including Alberta/BC private-sector laws and Quebec’s private-sector privacy law, as applicable).

Personal information we collect

• Contact and account data: name, email, phone (if provided), company/role, login or membership details.
• Scheduling and communications: messages you send, intake details you provide, meeting details/notes you choose to share.
• Payment and billing: billing address and transaction details; payment card data is typically handled by our payment processors, not stored by us.
• Technical data: IP address, device/browser information, pages viewed, and cookies or similar technologies.

How we use personal information

• Provide and administer services, bookings, memberships, and customer support.
• Process payments, invoices, and prevent fraud.
• Communicate service-related notices and respond to requests.
• Send marketing emails only in accordance with Canada’s Anti-Spam Legislation (CASL) (see below).
• Improve our website and services (analytics, troubleshooting, performance).
• Comply with legal obligations and enforce our agreements.

Consent and CASL

We generally obtain consent when collecting, using, or disclosing personal information, except where permitted by law. For commercial electronic messages, we send messages based on express or implied consent as defined by CASL, and every marketing email includes an unsubscribe mechanism you can use at any time.

Sharing with service providers

We may share personal information with vetted service providers that help us operate (e.g., website hosting, analytics, scheduling, customer support tools, CRM/email tools, and payment processors). Service providers are authorized to use personal information only as needed to provide services to us and are expected to protect it.

International transfers

Some service providers may process or store information outside Canada (for example, in the United States). In such cases, information may be subject to foreign laws. We use contractual and organizational safeguards appropriate to the sensitivity of the information.

Retention and security

We retain personal information only as long as necessary for the purposes described above, unless a longer period is required or permitted by law. We use reasonable administrative, technical, and physical safeguards; however, no method of transmission or storage is fully secure.

Cookies and analytics

We use cookies or similar technologies for essential site functions and, where enabled, analytics to understand usage. You can adjust browser settings to limit cookies, but some site features may not work properly.

Your rights and requests

You may request access to, correction of, or withdrawal of consent for certain uses of your personal information (subject to legal/contractual restrictions). To make a request, contact us using the details below. You may also have the right to complain to the Office of the Privacy Commissioner of Canada or applicable provincial regulators.

Children

Our services are not intended for children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The “Last updated” date indicates the latest revision.